Honest write-ups from real engagements. What it cost, what it changed, and the parts that didn't work.
A retrieval-augmented agent for dispatchers — not a chatbot. Live alongside humans for the first 30 days, with a hard rollback switch and per-decision logging from day one.
The honest version of an AI strategy. Three of four candidate use cases didn't survive the ROI review. The one that did is now the team's first production system.
Six-month program automating the routine 70% of cases, freeing relationship managers for the cases that needed judgment. Measured against handover quality, not volume.
Three workshops, twelve code-alongs, one shared playbook. Six months later, the team has shipped four AI features without us in the room. That's the metric.